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Travel Industry News Highlights

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Does Your Guest Satisfaction and Mystery Shop Data Harmonize...or Just Make Noise? - By Rob Kaplan-Sherman
Align Your Data Streams to Optimize the Guest Experience and Bottom Line ...more

Experience Innovation - The Next Generation - By Rob Rush
Oh no, not another article on innovation, your brain is screaming from every synapse. Please don't subject me to another rapturous ode to Southwest Airlines