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The Source for hotel industry news since 1998

2008-08-28 Hospitality Technology Resource

Internet

Outrigger Hotels takes control of Web 2.0 by selecting Avalon BUZZ Report, the leading hotel solution
Avalon Report Corporation announced they have been selected by Outrigger Hotels & Resorts as the preferred solution for Web 2.0 monitoring. The intuitive Avalon BUZZ Report(C) will deliver on demand data regarding traveler reviews, ratings and other user generated content to hotels within Outrigger's premiere Pacific rim portfolio. ...more

Best Practices on Monitoring Hotel Review Sites - An Action Plan for Monitoring and Responding to Internet Chatter about Your Hotel - By Max Starkov and Mariana Mechoso
Hoteliers often ask HeBS how they can monitor the Internet chatter surrounding their hotels and whether or not they should pay for services that offer this type of monitoring. What hotel review websites should you monitor? How often should you check for reviews about your hotel on these websites? Should you provide a rebuttal for reviews? These are just a few of the questions hoteliers ponder on this subject. This article offers a free, quick, and easily implemented action plan for monitoring reviews about your hotel.