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2008-08-22 |
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Lessons from the Field - Ways to Identify and Build Repeat Guests - By John H...
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| There are only two ways to get a new customer: 1. solicit a new customer any way you can. 2. Take good care of your present customers, so... |
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Is This The Summer Of Our Hospitality Discontent? - By J. Ragsdale Hendrie
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| It has been tough, folks, and we do not need to beat the drums about the obvious, particularly in the United States. But, there are alwa... |
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2008-08-11 |
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Principles for success as a manager - Part Five - Maintaining relationships t...
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| In the hospitality and travel industry of today, we do not and cannot conduct business in the same way as our parents and grandparents di... |
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Staff Drug & Alcohol Problems: How to Act, Not Hide - By Ken Burgin
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| Can't we just wait for the problem to go away? |
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The Challenges and Opportunities for Independent and Boutique Hotels in a Di...
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| Independent and boutique properties have a several advantages over their branded counterparts. The first is the trend in experience trav... |
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2008-07-30 |
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The Science of Hotel Sales - The Benchmarking Imperative for Success in a Dif...
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| This topic may not rate high on the 'sexiness' meter in a period where hotels are frantically seeking new strategies to generate demand b... |
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2008-07-29 |
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2008-07-25 |
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